Silence Chokes by Shawnee Love

For part 3 of our blog series on manager mistakes (Part 1 was Talking Behind the Back and Part 2 Over Promising), we are warning managers about being silent.

At some point in your life, someone will have told you:

If you don’t have anything nice to say, don’t say anything at all.

When it comes to management of staff, this adage might be better modified to:

If you don’t have anything nice to say, sandwich it with positives and ensure you style it in a fashion that is aimed at improvement of behavior as opposed to criticism of the person.silence isn't golden

Saying nothing at all will have the employee believing either:

  • He is doing just fine (no news is good news approach), or
  • He is failing miserable and you just don’t want to tell him (the no news means they are plotting against me).

Neither belief is going to be productive in the long run.

Even a confident employee will appreciate your effort to offer constructive criticism whether you provide the positives sandwich or not.

Honesty really is the best policy when it comes to discussing employee performance.  Just keep it helpful.

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